Case Study | AI Agent For Security Operations

This distribution company was managing security controls across thousands of accounts. With 20,000+ employees, maintaining digital safety, preventing data leaks, and managing "Shadow IT" were critical. What was also critical was finding a solution that would not require extensive scripting or a "data migration" from the tools they already used—Gmail, Google Drive, and the Google Admin Directory.

The ultimate goal was to eliminate alert fatigue and reclaim the IT team's capacity—so they could focus more on strategic priorities rather than manual security logs.

The best way to do that was to build an autonomous IT Ops Agent—from automated plausibility analysis of app requests to context-aware file sharing governance.
 
That's exactly what the Zenphi platform helped them with.

Download the case study to learn: 

  • How the team used AI to distinguish between safe collaboration and high-risk data leaks.

  • How the AI agent analyzes the "plausibility" of a request before ever escalating it to a human.

  • How the agent functions natively within Google Workspace to automatically revoke unauthorized access.

  • What were the outcomes of this project. 

  • How the team achieved an 35% reduction in administrative overhead using a no-code approach.

 

AI Agent For IT Ops _ Case Study